ConnectUp: Using communication technologies to link people with essential services

ConnectUp 2013Solid Ground’s ConnectUp program is a communication hub that provides a wealth of access to information for people living on low incomes in King County. Formerly known as Community Voice Mail, the program changed its name in 2012 to better represent its broadening services and the ever-changing landscape of telecommunications.

Originally developed to provide access to personal voice mail for those without phones seeking employment, ConnectUp has expanded to include broadcast messaging, education and outreach, and referrals to discount telecommunication providers.

For people experiencing homelessness or living on low incomes, access to information and the ability to contact resources are vital. As face-to-face interactions and paper submissions are being replaced with technology, it is almost impossible to seek assistance without this access.

ConnectUp Program Supervisor, Lambert Rochfort, described telecommunications as a bridge between people and services. “It’s very difficult to get a job, housing or access services without a phone and the internet. And it’s only going to get worse as more and more companies will only let you apply for jobs online. If you can’t apply online, you have to call them. Even if someone needs services like housing or health care, they still need a phone to call 2-1-1.”

Spreading the word

The program takes advantage of all the ways telecommunications can disseminate information. The Resource Wire – ConnectUp’s blog and broadcast messaging system – spreads the word about job fairs, employment opportunities, workshops and classes, job training, community resources and social services. Through email, Facebook, Twitter, blogging and voice mail, ConnectUp can broadcast a wide range of information.

It was through resource broadcasting that many people found out about discount phone programs. “Over time people were more interested in getting free cell phones through us than they were in getting voice mail,” Lambert explained. “And we, by default, became the place to go and the people to ask about these cell phone programs. Nobody was really helping people access them. We shifted from being a provider of voice mail to a provider of information.”

A hub for information

ConnectUp became the coordinated entry point through 2-1-1 for people needing free or discounted cell phones, internet, voice mail, home phonessmart phones and computers. Staff explain the programs available, help them figure out which programs they are eligible for, and assist them with the application process.

“I’m not aware of any other agency in the country that’s doing quite what we’re doing in helping people access the phone and internet discount programs,” Lambert expressed. “Seems like in most places, people are left on their own. 2-1-1 can refer them, but the operators are not up to date on the programs and who is eligible. We’re doing something unique as far as the information and referral, but also the education and outreach.”

Hooking people up to independence

In the coming year, ConnectUp will seek to integrate telecommunications into Solid Ground’s Housing services. Their vision is that, as clients are set up in housing, they will be referred to ConnectUp to apply for low-cost phone and internet services, and will sign up for the Resource Wire. Clients will use the connectivity to turn on utilities, seek and maintain employment, receive information on community resources and events, integrate financial empowerment through financial literacy messages, and stay in touch with social services.

By giving clients the freedom to seek out resources themselves, access to communication technology reduces isolation and affords the ability to take some control over their circumstances. Connectivity through technology supports independence and confidence and fosters self-supporting behavior that leads to quicker stabilization.

Access to communication technology is imperative because it is a link to loved ones, support, opportunity, education, employment and a higher quality life. According to Lambert, “Telecommunications should be considered a basic human right that everyone can have access to, regardless of how much money they have. ConnectUp is trying to make that possible by removing the barriers that exist for people living on low incomes to accessing communications technology.”

Advertisements
%d bloggers like this: