Phone & internet discount info moving to InterConnection

Community Voice Mail was awarded a Harvard Innovations in Government Award in 1993 that lead to expansion to 40+ other U.S. cities.

Community Voice Mail was awarded a Harvard Innovations in Government Award in 1993 that led to expansion to 40+ other U.S. cities.

Starting on June 15, Solid Ground’s ConnectUp will no longer provide information and referral to the general public about phone and internet discount programs. The Community Information Line at 2-1-1 will provide referrals to phone and/or internet services. Our website content on phone and internet discounts will transition over to InterConnection at the end of June. We will post the link to that content as soon as it is available.

Solid Ground will continue to provide free Community Voice Mail as it has since 1991, when a group of folks at our forebear, the Fremont Public Association, invented the then high-tech idea of linking people experiencing homelessness to community through voice mail. Since that time, tens of thousands of people have used community voice mail to find housing, jobs and vital connections.

To sign up for free voice mail, call 206.694.6744, Tuesday – Friday, 10am-4pm.

ConnectUp’s Resource Wire newsletter will also continue to provide information on job opportunities, social services and free events via email, voice mail and social media to people living on low incomes in Seattle/King County.

Sign up for Resource Wire today!

Join us for a program assessment of Seattle Community Voice Mail

Solid Ground’s Community Voice Mail (CVM) program has been using voice mail technology to connect homeless and phoneless folks to employers, housing and family for more than 20 years. With the technology landscape rapidly changing, the program has been looking at how it can continue to help low-income people overcome barriers to communications and technology. Two graduate students from the University of Washington Evans School of Public Affairs undertook an in-depth program assessment this year and will be presenting their findings at Solid Ground on June 6. The event is also an ice cream social!

The project involved evaluating the CVM program, assessing the communications needs and barriers of the clients it serves, and strategizing to expand and evolve the CVM program to keep up with clients’ needs in the 21st century. The findings and recommendations go beyond what CVM currently offers to examine the broader communications and technology needs of very low-income people in King County.

CVM Present & Future: Presentation
Wednesday, June 6, 4-5:30 pm
Solid Ground Headquarters, 1st Floor Main Conference Room
1501 North 45th Street, Seattle, WA 98103

At “CVM Present & Future” you will:

  • Learn the findings from the Seattle CVM program assessment
  • Understand the telecommunications needs of low-income people
  • Consider recommendations for the future of Seattle CVM
  • Discover new low-income telecommunications programs
  • Hear the stories of CVM clients and agency partners
  • Reveal CVM National’s new direction
  • Enjoy free ice cream!

There will be brief comments from staff, program participants and CVM National, and then the UW interns will present the findings and recommendations of the CVM program assessment, followed by questions and answers.

Seattle Community Voice Mail Seattle is a partnership between Solid Ground and the Community Voice Mail National Office (which is unveiling a new name soon!).

To RSVP, or for more information, please email

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